I’ve recently discovered a hilarious site called “Not Always Right” where folks share stories of their interactions with customers, in which the customer was most definitely NOT right.

I’m rationing myself to a few pages a day (although I did read the first 35 pages the night I found the site). Today I came across this gem on page 67.

Fun Things To Do On Your Last Day
Call Center | San Antonio, TX, USA

(My friend worked in the phone service department of an undergarment company. One day he got a call from an unhappy woman. We’ll call him David.)

Customer: “Yes, I’m calling to see why my order hasn’t arrived yet.”

David: “Could you please give me some information about your order?”

(The customer then goes on to inform him that her gargantuan pair of panties designated by untold numbers of X’s have yet to arrive and she’s very upset.)

David: “Well you see ma’am, the cargo plane that your panties were on lost power and the pilot had to use them to parachute to safety.”

(The customer did not have a sense of humor. David was promptly fired. True Story.)

h/t Randy Cassingham